Lodging Link Support

Welcome

Comtrol has an exceptional staff of technical personnel to assist you. You can count on us to provide support quickly and accurately.

Please feel free to contact us using the either the telephone number or email address provided. We respond to all support requests in a timely fashion during normal business hours.

Contact and Support Information
Email Support:
Telephone Support:

+1 480-609-1571
Hours: 8:30am to 4:30pm (Arizona Time)
Free support is given if the product is under warranty or a maintenance agreement is in place.

Before you Contact Us:

Support requests must originate from a Property Management System partner. We do not accept support requests directly from a hotel or a GSS vendor. We are happy to work with hotel and GSS vendors provided that the support request is initiated by our PMS partner and they are directly involved in the request.

When contacting technical support for Lodging Link, you must provide a complete log file that is generated from the Lodging Link Protocol Translation software (LLPTS) Monitor Application. This is a critical tool in our ability to assist.

To Capture a Log File:

Perform the following steps:

  • Start a new log file.
  • Restart the LLPTS service.
  • Let the service run until the issue being reported presents itself and is “captured in the log”.
  • Stop the log.
  • Email the log file to the support email address shown above.
  • Be sure the email includes a detailed description of the issue you are having.

If you are unsure how to create a log file, please refer to the LLPTS users guide for the version of LLPTS that you are running.

Once our Support department receives the request, the log file will be reviewed and you will receive an email response with details of what might be causing the issue, and possible solutions.